Returns eligibility

Whisker products purchased directly through Whisker.com, Litter-Robotx.com may be returned within ninety (90) days of receipt for a full refund. You only have to pay return shipping.

If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.

All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022 and select pet accessories purchased on or after 11/9/22. No returns or refunds on cat litter. Opened furniture, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable. Merchandise should be returned in the original product packaging as received.

Litter-Robot 4

Determine your shipping method. You are responsible for return shipping costs. We can provide a return shipping label for a $60 deduction from your refund; then you can take your package to a dropoff location or schedule a home pickup. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.

Expected Shipping Schedule

Every Litter-Robot ships free in the US

Litter-Robot 3: 1-3 business days.* Litter-Robot 4: 1-3 business days.*

Instruction videos

Whisker App: Onboarding your Litter-Robot 4

Feeder-Robot: Getting started

Litter-Robot by Whisker logo, the top rated automatic litter box

Need technical support?
Our customer support will solve most issues and is the fastest way to get help. 

Phone and Chat support available Mon-Fri: 9AM-9PM EST and Sat-Sun: 9AM-5PM EST, or submit a ticket anytime.

   Chat with us   +1.209.542.8670 

Email: info@litter-robotx.com

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