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Returns eligibility
Whisker products purchased directly through Whisker.com, Litter-Robotx.com may be returned within ninety (90) days of receipt for a full refund. You only have to pay return shipping.
If you’ve purchased your Whisker product through a third-party retailer, you must coordinate the return directly with that retailer.
All sales are final (no returns, no refunds) on non-concealer furniture items purchased on or after 10/26/2022 and select pet accessories purchased on or after 11/9/22. No returns or refunds on cat litter. Opened furniture, sprays, wipes, litter mats and traps, toys, apparel, cat beds, and tunnels are non-returnable. Merchandise should be returned in the original product packaging as received.


Determine your shipping method. You are responsible for return shipping costs. We can provide a return shipping label for a $60 deduction from your refund; then you can take your package to a dropoff location or schedule a home pickup. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.
Receive your refund. Once your unit is received, we will process and issue a refund to your original method of payment within 7-10 business days. Once processed, your bank or credit card holder is responsible for applying it to your account, which may take up to 30 days.

Expected Shipping Schedule
Every Litter-Robot ships free in the US
Litter-Robot 3: 1-3 business days.* Litter-Robot 4: 1-3 business days.*
Instruction videos
Whisker App: Onboarding your Litter-Robot 4
Feeder-Robot: Getting started
Need technical support?
Our customer support will solve most issues and is the fastest way to get help.
Phone and Chat support available Mon-Fri: 9AM-9PM EST and Sat-Sun: 9AM-5PM EST, or submit a ticket anytime.
Chat with us +1.209.542.8670
Email: info@litter-robotx.com
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